30-Day Money Back Guaranty
Following the thirty (30) days from the original date of purchase, you may return any product purchased from JETech, for any reason and receive a refund for the original purchase price of the product. As per our Return Policy, we do ask that you ship the item back to us and that it be in new, unopened and a sellable condition.
Once the product is received by us here at JETech, we will be happy to proceed with processing the refund for the full purchase price of the returned item. Please see our Return Policy for further details.
One Year Warranty
For twelve (12) months following the original date of purchase, you can contact JETech for any quality-related issues and we will provide a free replacement for the product.
At our discretion we will even offer to cover the shipping cost to get the free replacement to you. JETech does reserve the right to request damaged/unusable items to be returned to us for verification and improvement purposes. The responsibility of shipping fees and other expenses for these types of instances will be handled at the discretion of JETech and on a case-by-case circumstance.
Lifetime Replacement Warranty
Register your product at our website within 14 days from the purchase date to activate our lifetime replacement warranty.
It is our goal to have complete customer satisfaction. We will provide a replacement or refund for your product should there be any defect from the manufacturer or from shipping and handling. If for any reason we are unable to send a replacement (should the item be discontinued), we will offer a refund, or a new product of equal purpose and value.
Our Lifetime Replacement Warranty covers one (1) replacement of the originally purchased product for damage incurred from user error. Subsequent replacements (outside the scope of product defectiveness) are not covered by this warranty.
JETech may request return shipping of a defective product for analysis at JETech’s own discretion.
JETech will cover return shipping costs for any issues that are the direct result of an error or quality-relating issue made on our end, such as: receiving a damaged or defective item(s), or having been shipped an incorrect product. All other return costs/shipping fees will be covered at our discretion.
Shipping fees relating to exchanges for correct models/versions, or accidental orders will be the responsibility of the customer. Also, if a product is fulfilled and/or shipped to you through our selling platform of Amazon，Walmart or other selling channel, you will need to contact corresponding Customer Support department and abide by their specific policies regarding returns. (Please note: unauthorized reselling of any and all JETech and JETech brand products is prohibited.)
All JETech fulfilled returns can be shipped to the following address:JEDirect Corp. Attn: (order number)
601 S Vermont St.
Palatine, IL 60067